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Read what our clients are saying
With over 25 years experience, Copywell Australia are leaders in Copier and printer sales, repairs and leasing and we invite you to read what our customers are saying about us. If you are happy with our service and wish to provide feedback as well as share your Copywell experience with others, then simply click the button below to leave a testimonial.
I would like to thank the Copywell team very much for having the machine delivered to me today, they do as they say from start to finish, he machine was easy to set up and the print quality is brilliant. I highly recommend Copywell. They are good communicators and easy to work with.
Thanks you all.
David Chen
W.E International
When you are at your worst with dealing with printer issues, along came Copywell. One phone call and an hour later a Tech arrives to help us through and fixes the error and then makes recommendations to ensure we don’t get the same problems again.
Thanks Copywell.
Brendan Byatt - General Manager
Langridge Artist Colours Melbourne
Hi Bill
Just a quick note to say thank you for supplying the photocopier for the past few months. I really appreciated the service from yourself, it made the campaign run so much smoother. Feel free to pick the machine up whenever suits over the coming week, there is no hurry on our end, but we know longer require it.
Thank you again
Callum
Glen Waverley
Ricoh/Lanier colour photocopier. Your prompt attention to our needs was greatly appreciated and the pleasant young man who installed the colour copier was very thorough and explained its operations very well. The photocopier is great and we are very happy with your recommendation.
Thank you.
Megan de Roode
R & N Weightman Plumbing Pty Ltd
Thank you to Copywell for their fast and prompt service when we needed a new printer/fax fast. Bill was excellent and got the job done efficiently with little fuss. Had us up and running in no time. Well done, keep up the great work.
Regards
E Golding
B & R Storage Systems
We have been using Copywell for at least 10 years, Bill service is always 2nd to none. I would not hesitate to recommend Copywell to any of my friends or business contacts. Thank you Bill, the new Copier (Lanier MP5001) has operated flawlessly.
Best regards.
Dean Herauville
Southern Cross Building Group
Bill, Thank you very much for your help over the telephone and spending the time with me in repairing my copier over the telephone. Very Professional and once again Thank you Best regards
C Lee
Ausco Truck Bodies
We have been using the services of Copywell for over 10 years now and are very happy with their professionalism and service.
Thanks Bill for all your help over the years.
Gerald
Sexyland Australia
We purchased our first photocopier from Copywell over 3 years ago and since then we have purchased another three.
We have received excellent services from Bill which has prompted us to only buy from Copywell.
Marie
Kinder & Co, Braeside
We have dealt with Bill from Copywell for the past eight years during which time we have found him to offer prompt efficient service always there when we needed him. It's our second copier that we purchased from Copywell and it's going span.
Keep up the good service.
Abe Lester
A.Lester & Associates
Hi Bill
This is something we put together that you can post as a review. Again thank you so much. Copywell's customer service is excellent. Great products, affordable, and quick to action any repairs or maintenance. Valeo looks forward to many more years of this ongoing business relationship. (5 Stars)
Kind Regards
Olivia Pratt
Valeo Constructions
South Melbourne
On behalf of Danber Financial Services please accept our appreciation for your services over the past 7 years.
Your products and services have been of excellent standard and we have no hesitation referring your business to prospective clients.
Best regards.
Edward
Danber Financial Services
Bill,
Just a quick note to say thanks very much for coming to our aid in replacing our old multifunction photocopier during the summer holiday break. I must say that both you provided prompt and professional service with sourcing a multi function photocopier and installing it at our offices in Hawthorn with short notice during the holiday period.
A big thank you for the great onsite training and support. We will be more than happy to recommend "Copywell" to our business associates into the future.
Thank you again
John P
Faraday West, Hawthorn
The team at Copywell has been supporting Appletree Hill Preschool for over 10 years with excellent and efficient customer service. A quick phone call and Bill or one of the team are out the same or next day to service our machine or drop off replacement toner cartridges. Our reconditioned photocopier finally came to the end of its life recently and we were left wondering how we would afford a new one. Copywell came to our rescue and kindly donated another near new photocopier to our not-for-profit Centre. The new copier was delivered and installed free of charge with a couple of days! We have been blown away by their generosity! We highly recommend Copywell for all your copier needs. A great local business!
Appletree Hill Preschool
To whom it may concern,
I have the pleasure of providing you with a reference for Copywell Australia Pty Ltd.
Copywell has been an exclusive dealership of Ricoh branded products for fifteen years and has always exceeded service expectations while representing Ricoh. The dealership has highly qualified, well respected technicians with decades worth of industry experience. This, coupled with an effective management, customer service and sales team, has led to many satisfied customers Australia wide. Under its director, Bill Triafylos, Copywell continues to reach Ricoh’s high expectations for customer service and sales performance, and accordingly, has been awarded Dealership of the Year awards for excellence multiple times.
Ricoh Australia works closely with its dealer channel, who are able to offer flexible solutions to their clients which not only include Ricoh hardware, but other software and IT solutions that are often outside of a vendor’s scope. To this end, Ricoh supports Copywell with additional technical support across the country. Through the Ricoh dealership channel, Copywell has built a very strong presence nationwide and this has enabled Ricoh to win large contracts with companies such as Qantas, Commonwealth Bank and Federation University.
We have every confidence that your partnership with Copywell and Ricoh Australia will be a fruitful one and we are always available to assist you with your enquiries. Please do not hesitate to contact me if you have any questions.
Yours Sincerely
Jonathan Hines
Regional W/sale Mgr - South
Ricoh Australia Pty Ltd
Just a brief note to thank you for your thorough and professional installation job on Wednesday night. I really appreciated his effort, and the timing of doing it after 5.00 PM worked out really well. Much easier to do a job like that when you don't have to work around people and be constantly interrupted.
After discussing with Bill the size and type of the documents we are scanning, he set up the copier on my office computer network so that each employee can scan documents directly onto the desktop of their individual computers with one press of a button. For my office, this is much better than the other options we discussed such as scan to e-mail, which for big documents is a bit slower. Now, by the time I press the scan button and walk back to my desk, the finished document is sitting on my computer ready to use.
As we had built up a bit of a copying backlog when our old machine broke down, the new machine worked away all day on Thursday, doing over 7,600 copies in one day without a single hiccup or paper jam. So the machine seems to be running very smoothly. My old Toshiba copier could never have done this many copies without constant breakdowns and paper jams.
So far I'm very happy with the machine. In many ways the user interface on the Lanier is simpler and quicker and easier to use than the old Toshiba E-Studio that it has replaced.
Also the copy speed is very good. We had discussed the choice of a 40 ppm or 50 ppm machine and as you know I went for the 40 ppm machine. I'm glad to say that the 40 ppm seems to be quite adequate for my purposes. In fact the copy speed on the new Lanier of 40 ppm seems in practice to be just as fast as the old Toshiba it has replaced, which was rated at 45 ppm.
However the big plus is the lower copy cost per page of my new service contract with you, which I have worked out will result in the machine paying back the purchase price in just over three years.
All in all a very good machine for the price and I look forward to receiving the benefits of the same good service I have experienced to date over the next five years.
Cheers
Ian John McCubbin B.Ec. LLB
Ian McCubbin & Associates, Solicitors
Diamond Creek
Our business has been using Copywell for all our printer purchases and servicing for over 20 years. We have always experienced exceptional prompt service from Bill and his team.
Highly recommended.
Alex
Copywell exceeded my expectations. They are knowledgeable, efficient, trustworthy and easy to deal with. Special thanks to Bill for his attention to detail.
Many thanks
Bianca